{"title":"Nouvo Body LLC Return \u0026 Refund Policy","description":"\u003cp\u003e\u003cspan\u003eAt Nouvo Body, we take pride in providing high-quality, handcrafted skin and hair care products. Due to the nature of our products and for the safety of all customers, we maintain a strict return and refund policy.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cu\u003eReturns on Opened, Used, or Unsealed Products\u003c\/u\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eFor health, hygiene, and safety reasons, we do\u003cspan class=\"gmail-Apple-converted-space\"\u003e \u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003enot\u003c\/span\u003e\u003cspan\u003e\u003cspan class=\"gmail-Apple-converted-space\"\u003e \u003c\/span\u003eaccept returns, exchanges, or refunds on any product that has been opened, used, or had its seal broken. Once a product has been opened or used, it cannot be resold.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cu\u003eReturns on Unopened Products\u003c\/u\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eReturns may be considered only for items that are\u003cspan class=\"gmail-Apple-converted-space\"\u003e \u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003eunused, unopened, and in their original condition\u003c\/span\u003e\u003cspan\u003e. Return requests must be submitted within 3\u003c\/span\u003e\u003cspan\u003e days of delivery\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eAll returns must be approved by Nouvo Body before being sent back. Items returned without prior approval may not be accepted.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cu\u003eDamaged, Defective, or Incorrect Items\u003c\/u\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf you receive an item that is damaged, defective, or incorrect, please contact us within\u003cspan class=\"gmail-Apple-converted-space\"\u003e \u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e48 hours of delivery\u003c\/span\u003e\u003cspan\u003e\u003cspan class=\"gmail-Apple-converted-space\"\u003e \u003c\/span\u003eat\u003cspan class=\"gmail-Apple-converted-space\"\u003e \u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003einfo@nouvobody.com\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003ePlease include the following in your email:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eYour order number\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eA clear photo of the item received\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eA brief description of the issue\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003eOnce your request is reviewed, Nouvo Body may offer a replacement, store credit, or refund if the issue is verified.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cu\u003eRefunds\u003c\/u\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf a refund is approved, it will be issued to the original payment method. Please allow\u003cspan class=\"gmail-Apple-converted-space\"\u003e \u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e5 to 10 business days\u003c\/span\u003e\u003cspan\u003e\u003cspan class=\"gmail-Apple-converted-space\"\u003e \u003c\/span\u003efor the refund to appear, depending on your financial institution.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eOriginal shipping charges are non-refundable.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cu\u003eReturn Shipping\u003c\/u\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eCustomers are responsible for return shipping costs unless the return is due to an error made by Nouvo Body, such as sending the wrong item or a confirmed defective product.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cu\u003eLost or Stolen Packages\u003c\/u\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eNouvo Body is not responsible for lost or stolen packages that have been marked as delivered by the shipping carrier. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cu\u003eContact\u003c\/u\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eFor return requests or order concerns, please contact:\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eEmail:\u003c\/span\u003e\u003cspan\u003e\u003cspan class=\"gmail-Apple-converted-space\"\u003e \u003c\/span\u003einfo@nouvobody.com\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eBy placing an order on Nouvobody.com, you agree to this Return \u0026amp; Refund Policy.\u003c\/span\u003e\u003c\/p\u003e","products":[],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0524\/9364\/8023\/collections\/D91E7AED-99A0-4682-A4B6-82D8ABD3AAE7_652315f1-dbf4-4df6-9181-03a06472d0e1.png?v=1777946431","url":"https:\/\/nouvobody.com\/collections\/nouvo-body-llc-return-refund-policy.oembed","provider":"NOUVO BODY ","version":"1.0","type":"link"}