Thank you for your feedback, and we sincerely apologize for any confusion regarding your order. We also apologize if you experienced any delay or issue with your email communication. Our correct customer support email is info@nouvobody.com.
Regarding our Kojic Dark Spot Corrective Moisturizer, the product is offered in both 2 oz and 4 oz size options. Customers are able to select their preferred size directly on the product page when available, or the listing will default to the size currently in stock. There is also a price difference between the two sizes, and based on your order total, the 2 oz option was selected at checkout.
We truly appreciate your feedback, as our goal is always to improve the customer experience and maintain transparency. Thank you again for your support and for bringing your concerns to our attention.